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M_01// AI

Custom Software

Your product, upgraded with a brain.

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MISSION BRIEF

We embed AI where it actually matters — not as a gimmick, but as a core feature. From conversational interfaces to intelligent automation, we build AI systems that understand context and deliver real value.

CAPABILITIES

▸AI-powered chat systems & virtual assistants
▸NLP pipelines — analysis, classification, extraction
▸Intelligent automation replacing manual workflows
▸Recommendation engines
▸LLM integration (OpenAI, Anthropic, custom)

MISSION INTEL

PERFORMANCE92%
SCALABILITY95%
RELIABILITY90%

CLASSIFICATION

S

MISSION XP

9.8K

AI-POWERED
FULL-STACK
CLOUD-READY
BATTLE-TESTED

▸ OVERVIEW

Most "AI features" are demos in disguise — a chat box bolted onto a SaaS to satisfy a board slide. We build the other kind: AI that sits on the critical path of your product, doing measurable work users actually pay for. Retrieval pipelines that ground answers in your data, agents that complete multi-step workflows, structured-output systems that replace brittle rule engines.

Every system we ship runs against real evaluations before it sees a user. We instrument tokens, latency, hallucination rate, and cost per request from day one, so you can scale with conviction instead of crossing your fingers. The result is custom software where AI is a feature you can defend in a roadmap review — not one you have to apologise for at the next QBR.

▸ WHAT WE DELIVER

01

Production RAG pipelines

Hybrid retrieval (vector + keyword + rerank) tuned for your corpus, with citations, freshness controls, and eval harnesses you can run on every release.

02

Multi-step AI agents

Tool-using agents with structured outputs, guardrails, and deterministic fallbacks — not autonomous black boxes that hallucinate at 2 a.m.

03

LLM-backed product features

Drafting, summarisation, classification, extraction — embedded where users already work, with caching and streaming for sub-second feel.

04

Prompt + model evaluation harness

Golden-set tests, regression alerts on model swaps, side-by-side comparisons across Claude, GPT, and Gemini.

05

Cost + observability dashboards

Per-feature token budgets, alerting on cost spikes, and tracing so you can debug a bad answer down to the retrieved chunk.

06

Safety + abuse controls

Prompt-injection mitigation, PII redaction, rate limits, and content policy enforcement appropriate to your industry.

▸ WHO IT'S FOR

  • ▸Product teams replacing a manual back-office workflow with an AI-assisted one
  • ▸SaaS companies adding intelligent features that need to survive a security review
  • ▸Founders shipping an AI-native MVP and needing it to scale past the first 1,000 users
  • ▸Enterprises piloting AI internally and ready to graduate one pilot to production

▸ OUTCOMES YOU CAN EXPECT

  • ✓AI features that pass procurement and security review
  • ✓Predictable cost per request — no surprise invoices
  • ✓Model-agnostic architecture — swap Claude/GPT/Gemini without a rewrite
  • ✓Evaluation infrastructure your team can keep using after we leave

▸ HOW WE WORK

01

Use-case framing

We co-write the eval set first. If we can't measure success, we don't start coding.

02

Prototype + evaluate

Working slice in 2–3 weeks, scored against the eval set across multiple models.

03

Harden for production

Caching, observability, guardrails, infra, CI/CD with regression tests on prompts and outputs.

04

Launch + iterate

Ship behind a flag, watch the dashboards, tune retrieval and prompts on real traffic.

▸ FREQUENTLY ASKED

▸Which LLM providers do you work with?

Anthropic Claude, OpenAI, Google Gemini, and open-source models on AWS Bedrock or self-hosted via vLLM. We design model-agnostic so you can switch when pricing or capability shifts.

▸How long does an AI feature take to ship?

A scoped prototype lands in 2–3 weeks. Production-ready, monitored, and on your CI/CD pipeline is typically 6–10 weeks depending on data complexity and compliance scope.

▸Can you work on top of our existing codebase?

Yes. We integrate into existing Next.js, NestJS, Django, Rails, .NET, and Java backends. We don't require a green-field rewrite to add AI.

▸How do you keep AI costs under control?

Semantic caching, prompt compression, model routing (cheap model for easy queries, premium model for hard ones), per-user rate limits, and cost dashboards with alerts.

▸What about data privacy?

We default to providers with zero-retention enterprise agreements, support self-hosted models for sensitive workloads, and implement PII redaction in the retrieval layer.

▸ THE ITI-X DIFFERENCE

We architect AI into your system from the ground up — with proper fallbacks, rate handling, and retry logic.

READY TO DEPLOY

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